privacy@tokencounter.online — the single address for everything below. The name reflects where it started, but it is the general contact address for the project.
What to write about
- Bugs — a count that looks wrong, a meter that does not appear, a page the extension breaks. Say which site (claude.ai or chatgpt.com), which plan, and what you expected to see. A screenshot of the composer helps more than anything else.
- Wrong numbers — if a figure disagrees with what the model reports, that is worth reporting even though every count is an estimate. Include the text if you can share it, or its length if you cannot.
- Privacy questions — anything in the privacy policy that is unclear, or a permission you want explained before installing.
- Feature requests — particularly a model or a site the extension does not cover yet.
- Press and partnerships — same address.
What we cannot help with
Token Counter is not affiliated with Anthropic or OpenAI. Questions about your Claude or ChatGPT subscription, billing, or account access have to go to those companies directly — we have no access to your account. The extension works from the login session you already have on each site: it never asks for, stores or transmits your password, and never sends any credential to us or to any third party.
Response times
This is a free tool maintained by a small team, so replies are best-effort rather than guaranteed. Bug reports with enough detail to reproduce get answered fastest, because they are the ones that can be acted on immediately.
Chrome Web Store
Reviews and support requests left on the Chrome Web Store listing are read too, but email is faster and allows a back-and-forth the store does not.
Uninstalling
Removing the extension from Chrome deletes everything it stored — the cache never leaves your device in the first place, so there is nothing to request deletion of and no account to close. On removal, Chrome opens one page on this site, /uninstall, which embeds an optional one-question Google Form; your answer goes to Google Forms only if you submit it.